Malin + Goetz Reviews

I decided to try this brand and ordered a lip balm for the beginning, it was a good opportunity to try other products with 3 free samples. Well this experience was quite poor as they stated one sizes in an email but in reality, they are 10 mo (instead of 30ml stated in the email). Customer service is not the best either! Instead of correcting the “error” and sending a new email saying “sorry it's been an error in our previous email, please ignore it” they left it as it is. When I asked them why I received the smaller size than stated they just replied below:

“This was unfortunately a spellchecking error, as you can see in the email there are both vitamin e face moisturizer 10ml (the second line) and vitamin e face moisturizer 30ml.
The 30ml is a mistake, as you can see everything else is 10ml too, we do not have a 30ml sample as a choice.”

In my opinion, it's not fair for the customers, to create an attractive offer to make them place orders and send something else instead.

Great products and amazing perfumes!
I have bought a bunch of stuff from them now and it’s always perfect. Lovely considerate packaging and clean designs on the bottles so they look great in any bathroom.

I received a sample of the Malin and Goetz Spf 30 mineral sunscreen and it is an awesome product. I use spf every single day and all year round so I'm always looking to try new formulas and this one is definitely a winner! It goes on so smoothly and no white residue. I'm excited to try more products from this brand!

I've used the products before and quite like them despite them being overly priced. However I ordered from their website and I think my order never shipped, I never got any tracking information and having left a million contact request forms, emails and voice messages and have gotten no response at all. I basically have just lost $63 for nothing.

I'm extremely picky when it comes to my skin, especially my face.
I swear by the Advanced renewal moisturizer. It's lightweight and really makes my skin feel soft and supple.
I just called the Chelsea store for a shipment and Nicole was very helpful.
Highly recommend their products!
👍👍

I have been using Malin+Goetz products for years. Always pleased with the quality. Love that my husnabd and I use the same products- totally works for everyone in the house. Shipping in the U.S is fast and usually free.

Nice product but totally hopeless customer service. They did not respond to any email communication for over a week. I was simply asking information about the order being ready for despatching as it was still pending after 5 days. Still no response, thankfully the order has been eventually despatched, maybe it will arrive.

BEST SMELLING PERFUME EVER. First purchased the Dark Rum Perfume Oil from a boutique near my house and was completely obsessed. It was $50 for a little travel sized bottle but completely worth every penny. The smell stays on your skin for SO LONG and I constantly get compliments on it. Just purchased the larger bottle because i finally ran out of the roller ball and can't wait for it to get here!!

Usually have no issues with Malin and Goetz UK but really disappointed with their online service recently. If you have any issues with your order, they just ignore you. They don't respond to emails or telephone calls. For a so called premium brand, the service is far from premium.

Bought item, changed mind, asked for it to be cancelled, ignored. Asked for it to be cancelled again, ignored. Then received email saying item had been dispatched. Don't purchase from this company, they will just ignore your emails if there is a problem. I give up. Is that a business you are running there? Or do you just like bad reviews?!!!